Terms of Service

Quotes are free and carry no obligation. A quote is an estimate based on the details you give us. We will confirm a fixed price before you book. A booking is only confirmed once we have agreed the date, time, scope and price with you in writing or by phone.

• Payment is due on the day of the clean unless we agree otherwise in advance
• Regular cleans are billed per visit or monthly in advance, as agreed
• We accept bank transfer and card payment
• Overdue invoices may be charged a late fee and we may pause future visits until payment is settled

• You can reschedule or cancel free of charge up to 48 hours before the booked time
• Within 48 hours of the booked time, a 50% charge applies
• Same-day cancellations or no-shows are charged in full
• If we ever need to reschedule due to cleaner illness or severe weather, we will give you as much notice as we can and offer a replacement cleaner or a full refund

If you are not happy with any area of your clean, tell us within 48 hours of the clean and we will return to re-clean that area free of charge.

Limits: the guarantee covers only the specific areas you report within 48 hours. It does not cover issues that arise after the clean, pre-existing damage or wear, or areas that were not included in the agreed scope of work.

• We are insured for accidental damage caused by our cleaners during a booked clean
• Our liability for damage is limited to the cost of repair or replacement, up to a maximum of £500 per incident unless a higher value is declared to us in writing before the clean
• We are not liable for pre-existing damage, normal wear and tear, or items of extraordinary value that you did not disclose to us in advance
• Our total liability for any single booking is limited to the amount you paid for that booking

If something is not right, please tell us as soon as possible. Email info@sparklebrum.com or call 07435 975370. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days. If we cannot resolve it, you may refer the matter to an Alternative Dispute Resolution provider.

We may update these terms from time to time. The date at the top of this page shows when they were last updated.